Frequently Asked Questions About the Nursery

Do you have a private place for me to nurse my baby?
We have a Nursing Mothers Room available for moms and babies. This is a ‘Moms Only’ room for women who are nursing their babies or whose babies are too young to enter our nursery. This is a quite environment with comfortable chairs to view the service. Please stop by the check-in desk and one of our volunteers will check you and your baby into the Nursing Mothers Room.

How old does my baby need to be to attend the nursery?
Our nursery rooms are open to babies who are twelve weeks old and have completed their first round of immunizations.

How do I know when to move my baby to the next room?
Our nursery rooms are based on a baby’s agility and are divided into three rooms (nursery, toddlers and 2’s). As your child progresses in his or her ability to explore, let our check-in volunteers know and they will assign him or her to the appropriate room. We ask parents not to move their child unless it’s been approved by one of our check-in volunteers.

Will my child have the same caregiver each week?
Our volunteers are committed to providing the most excellent experience for babies week after week. That means that they serve in the same room at the same service every week or every other week as their schedule permits.

How will you contact me if my child needs me?
If our children’s ministry staff needs to reach you during the service, your number on your identification tag will appear on the video screen in the main service and throughout the lobby.

What is the volunteer-child ratio in the nursery rooms?
Ratios of volunteers to babies have been established to maintain a fun and safe nursery environment. We average a 1:3 ratio for infants and crawlers, 1-4 ratio for toddlers and 2 year olds.

What if my baby cries?
We understand that for some babies separation from loved ones can be difficult. We strive to make that transition as smooth as possible. If your child cries for an extended period of time, we will page you from the service unless you instruct us otherwise.

What measures have you taken to provide a secure environment for my baby?
When you drop off your child in our nursery, we understand that you are entrusting us with your most precious possession. All our volunteers have cleared a federal background check and have been interviewed by our staff. Security volunteers are also stationed in our children’s area. No unauthorized adults are allowed to enter our nursery rooms. Children in our care will be released only to the adult bearing the matching parent identification tag.

What if I lose my parent identification tag?
A replacement tag can be issued at the check-in area with proof of identification (photo ID).